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TRAINING

Customer Service and Support Training

01 July 2021 - 12:00 PM

About this training course

This half day training is aimed at current NetSuite users and will cover how you can use NetSuite's Customer service and Support functionality to provide support on your businesses products and services to your customers.

 

Contents

  • Customer Service and Support Overview
  • Support Configuration
  • Case Capture
  • Case Routing
  • Knowledge Base and Solutions
  • Case Escalation
  • Online Case Capture
  • Performance Metrics and Reports

 

For more information, please contact training.courses.fhl@fhl.co.uk 

Register for this event:

Contact us today

If you're ready to find out how FHL and NetSuite can help your business, get in touch with a member of our team today. Click the link below to contact our team.

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