Nickolls and Perks

Cloud-based flexibility and visibility improvements

This centuries-old company was brought into the modern age via a new system, which allows a growing volume of users and data and lets them keep pace with or stay ahead of competitors.

Challenge: Outgrown their legacy system.

With continued growth, Nickolls and Perks found that their legacy system couldn’t cope with the growing volume of users and data. They felt their current system wasn’t allowing them to keep pace with or stay ahead of competitors.

Instead, they sought multifunctional software with a modern ecommerce system.

They decided to invest in a more robust system and explored cloud-based enterprise resource planning (ERP) software that could simplify and streamline their core processes.

But they required a solution specifically tailored to the wine industry.


Solution: WineSuite add-on for NetSuite.

After exploring different solutions, including Sage, Nickolls and Perks chose to work with RSM (formerly FHL) to implement NetSuite, the world’s #1 cloud business management solution.

They knew FHL had dedicated expertise in the wine and spirits industry and could offer WineSuite. WineSuite is the leading cloud business management solution specifically for the wine industry.

Carefully developed, maintained and optimised by FHL, it adds to the NetSuite platform, providing prebuilt and configurable functionality for finance, CRM, sales, purchasing, inventory, reporting and so much more.

Through a collaborative partnership, FHL delivered a tailored solution that suited the needs of the company, while ensuring it was scalable and able to support Nickolls and Perks’ future growth plans. FHL supported the company with day-to-day software tasks and improvements, meaning no internal resource was required.

Specific details:

  • Complete cloud-based solution - access the information you need from anywhere
  • Key processes and operations in one central location - combining financials, CRM, ERP and eCommerce, access one unified view of business operations
  • Modular solution - modules for duty and VAT, rotations and bonded warehouses, wine storage, broking –— even enprimeur and Liv-ex integration
  • Real time 360-degree visibility - across all products, pricing and sales activities in real-time
  • Increased efficiency - streamlined stock control, order dispatch, invoicing and reporting
  • Cut costs - no expensive hardware, maintenance or upgrading costs




Result: A significant uplift in sales and profitability.

Will Gardener, Managing Director of Nickolls and Perks, said, 

“NetSuite has been great and we want to get better at fully utilising the functionality NetSuite offers. It would have been very difficult to do this on our old Sage system.

“The benefit of the new suite is that it brings everything under one roof. As WineSuite comes with pre-configured wine industry features and is powered by NetSuite, we can move quickly, scale when we choose and have the flexibility to respond quickly to customers and our market. The end result will be a more efficient operation, a first-rate customer experience and a significant uplift in sales and profitability.”